• MEDICAL TOURISM
• SEENEAR CIRCLE
• HOMEKURE

Medical Tourism India

• Application for the treatment / procedure
  The patients' applications sent via our web site or requested by phone call are received by Indicure' Patient Information Center. Our advisors are trained to answer general questions about the procedures and terms of the service. If the patient has questions related to medical issues, the advisor will pass the questions on to the professional and the answers back to the patient.



• Quotations
  The amount fixed by Indicure on the first stage is an estimate. The decisive amount will be confirmed after the face to face consultation. It is important to insist that the original estimate may be slightly modified after the personal evaluation carried out by the professional, once the patient has arrived in India. All exchange with the Patient Information Center is free of charge and it does not represent any kind of agreement between Indicure and the patient.



• Items included in the quotation
  The quotation for a standard medical trip includes the fees for the medical team, pre surgical studies and hospitalization. However, a customized medical trip may also include the fees for accommodations, assistance service and within city transportation. All the items will be presented in detail in the quotation sent to the patient.


The quotation does not include:
• airline tickets
• inter-city transportation
• accommodation for the person accompanying the patient


• Reservations
  Once the date for the trip and all the details concerning the medical services have been agreed upon, the patient will have to make a payment that will be 50% of the package's total cost. Once the reservation has been made, the patient will be referred to the Patient Care Center.



• Before the trip
  The Patient Care advisors will be in charge of planning the medical trip. The advisors will ask the patient for his/her medical record and related information in order to evaluate whether the patient is fit for undergoing the treatment required.



• Preexisting diseases
  Patients with preexisting diseases will have to make an extra deposit (apart from the package) that will be used for the specific analysis required by his/her condition or for hiring specialized medical staff to assist the patient during the procedure.
  
  The deposit will be reimbursed to the patient if no extra services related to his/her preexisting condition is needed.



• Unforeseen complications
  If the compulsory medical studies show that the patient suffers from a preexisting condition or disease that may interfere with the procedure but of which the patient has no previous knowledge:
  
  
  • the patient will be informed about his/her medical condition and about the possible consequences the procedure will have on his/her health,
  • the patient will have to pay a deposit (apart from the package) that will be used for specific analysis or for hiring specialized medical staff,
  • the deposit will be reimbursed to the patient if no extra services related to his/her preexisting condition are needed.
  Indicure will not perform any procedure that might have negative effects on the patient's health without taking all the necessary precautions.



• Confirmation of the dates:
  The Patient Care Center will confirm by e-mail the consultation and treatment dates. The patient will have to make the payment of the remaining 50% on arrival in India, before the procedure begins..



• Arrival in India
  The patient will arrive at the designated Airport. A Companion will receive the patient and take him/her to the hotel where he/she will stay. The patient will be given a file in which he/she will find the trip's schedule, as well as detailed documentation about the procedures that he/she will have to sign before the treatment.
  
  The assistants we provide are not exclusive, they are assigned according to availability, that is, one assistant may receive you at the airport whereas another will go with you to the medical consultation.
  
  It is possible for the patient to have an exclusive assistant, but this service has an additional cost.



• First consultation
  After the first consultation with the physician, the date and time for the treatment will be confirmed. If on the first consultation the need for additional procedures arises, the Patient Care advisors will prepare a new quotation.



• Follow-up
  After the procedure, the physician will set appointments for the follow-up care and will inform the patient about the special precautions he/she will have to take when he/she returns home.



• Departure
  The patient will be taken to the airport by the Companion on the day of his/her departure.
  
  After the trip The Patient Care advisors will get in touch with the patient to check on his health and well-being.



• Cancellation policy
  
  • Cancellation of the trip before travelling
    If for any reason the patient decides to cancel the trip after having paid the deposit or the total package's cost, Indicure offers three alternatives:
  • The trip and services are cancelled and Indicure reimburses the total package's cost after deducting the administrative cost..
  • The patient may use the amount paid as a credit. The credit will expire in six months and may be used to pay any service offered by Indicure.
  • The patient may transfer the payment to another patient
  
  
  • Cancellation of the service once in India
    If once in India the patient decides not to go ahead with the procedure hired, he will be reimbursed the amount corresponding to the procedure. If the professional advises the patient not to undergo the procedure due to medical reasons, all the expenses incurred until the moment the physician makes this decision will be charged, but the rest will be returned to the patient. The patient will be informed about the expenses incurred. If special supplies were bought for the patient (prostheses or bandages, for example), he/she can take them with him/her.
  
  
  
  • Rescheduling:
    If the patient must postpone the trip due to personal reasons after the deposit was made (50% of the package's total cost), he/she may ask for a reschedule. Indicure will stick to the original price for 4 months after the date in which the trip was postponed, but once that period elapses, the package's price could be modified. The deposit will be held and considered as payment on account.
    
    The patient may ask for a rescheduling of the consultation dates only twice.
  
  
  
  • Payment transfer to a third party
    A patient who has cancelled the trip after having made the payment, may transfer the money to a third party. In order to do this, the patient must state the recipient's personal information and the treatments this person wishes to undergo. The new patient will be given a new quotation. The deposit made by the original patient will be deducted from the total cost



• Indicure' responsibility
  The medical team and its staff assume full responsibility. The patient will not hold Indicure responsible. If complications arise that will require additional interventions or extended hospitalization, the cost will be established by Indicure and paid by the patient. It is understood that, in plastic surgeries, there exists the possibility of discrepancies between the surgeon and the patient as regards the aesthetic results. It is understood that the physician will do his best to obtain the results that will best satisfy the patients expectations.
  
  You agree to indemnify, defend and hold harmless Indicure and its affiliates and their respective officers, directors, employees, agents, licensors, suppliers and any third-party service providers against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any information you provide or from any violation of this Agreement by you.