CANCELLATION & REFUND POLICY

Patient Safety & Financial Transparency Framework

1. Cancellations Prior to Arrival in India

   If you decide to cancel or postpone your journey after paying a deposit or the full package cost, we offer the following options to protect your investment:

   • Flexible Service Credit: 100% of the amount paid can be held as a credit for your future use. This credit is valid for six (6) months. To ensure you don't lose your funds, your Case Manager will reach out with a reminder 30 days before this credit expires.
   • Patient Transfer: You may transfer your payment to another individual (friend or family member). Because medical care is highly personalized, the new patient will require a fresh clinical consultation with the surgeon, and a new medical quotation will be established based on their unique health needs.
   • Surgical Deposits: Deposits paid toward surgical procedures cover clinical coordination, dedicated operating room scheduling, and administrative costs. While these are non-refundable, they are fully eligible for the Flexible Service Credit or Patient Transfer options mentioned above.
   • Third-Party Services: Refunds for hotels, serviced apartments, or local travel booked on your behalf will be processed according to the specific cancellation terms of the service provider. We will facilitate these requests to help you recover as much as possible.
   • Force Majeure & Global Safety: In the event of government-mandated travel bans, visa suspensions, or documented medical emergencies preventing travel, IndiCure will work with you to extend your Service Credit validity or facilitate maximum recovery of funds.
   • Administrative Processing Fee: An administrative charge of USD 100 applies to international bank transfers to cover intermediary bank fees and currency overhead. This fee does not apply if the refund is issued in cash.

2. Clinical Safety & Cancellations After Arrival

   Your health is our primary concern. During your face-to-face consultation in India, if either you or the surgeon determines that the procedure should not proceed for medical or safety reasons:

   • Clinical Coordination Fees: Deposits paid cover the clinical preparation and operating room scheduling already performed. These remain eligible for the Flexible Service Credit for future use should your health status change.
   • Third-Party Services: Refunds for hotels, serviced apartments, or local travel booked on your behalf will be processed according to the specific cancellation terms of the service provider. We will facilitate these requests to help you recover as much as possible.
   • Administrative Processing Fee: An administrative charge of USD 100 applies to international bank transfers to cover intermediary bank fees and currency overhead. This fee does not apply if the refund is issued in cash.

3. Recovery-Based Itinerary Changes

   Healing is a personal journey, and recovery times can vary based on individual biological factors. Your safety is our benchmark for travel readiness.

   • Medical Priority: If your treating doctor advises that you require additional recovery time before flying, this medical advice will always take precedence over your original travel dates.
   • Travel Flexibility: IndiCure cannot be held responsible for costs arising from flight changes or tour cancellations necessitated by your recovery.
   • Financial Peace of Mind: We strongly recommend purchasing comprehensive medical travel insurance, specifically "Cancel For Any Reason" (CFAR) coverage, to provide full financial protection.

4. Booking Variations & Updates

   Following your deposit, you may amend your travel dates subject to any fees imposed by airlines, hotels, or third parties. For surgical rescheduling, we will provide an updated cost estimate at the time of your visit to ensure all clinical protocols and hospital rates are current.