IndiCure's Privacy Policy

IndiCure Health Tours Pvt. Ltd. ("IndiCure", "we", "our", "us") is committed to protecting the privacy, confidentiality, and security of personal and sensitive information of all visitors to our website, registered users, patients, attendants, and partners. This Privacy Policy outlines how we collect, use, store, disclose, and safeguard your personal and medical information in compliance with Indian IT Act & Rules and general global best practices.

1. What Personal Data We Collect

   We may collect, store and use the following categories of information ("Collected Information"):

   A. Information about your visits to and usage of our website/platform:

   • IP address
   • Geographical location
   • Browser type
   • Operating system
   • Referral source
   • Duration of visit
   • Page views
   • Behavioural analytics and device information

   B. Information collected during enquiries or service-related communication:

   • Full name
   • Title
   • Email address
   • Phone number (including WhatsApp number)
   • Country of residence
   • Gender
   • Age/date of birth
   • Passport details (if required for travel support)
   • Travel and accommodation preferences
   • Communication records
   • Call recordings (for quality and safety)

   C. Information submitted for registration or subscription:

   • Name
   • Email ID
   • Phone number
   • Consent for communication

   D. Sensitive Medical Information:

   • Medical history
   • Reports, diagnostics, and prescriptions
   • Doctor's notes
   • Photographs (only when relevant to treatment)

   This information is shared strictly with hospitals, doctors, diagnostic centres, or healthcare-related entities involved in arranging your medical treatment.

2. Cookies and Tracking Technologies

   We use cookies to enhance website functionality, analyse browsing patterns, and improve user experience. You may disable cookies in your browser settings, although some features may be affected.

3. Why We Use Collected Information
   1. To deliver services requested by you
   2. To communicate updates related to treatment and travel
   3. To improve our platform and user experience
   4. For marketing communications (only with consent)
   5. For aggregated statistical analysis
   6. For educational content (only with consent)
4. Lawful Grounds for Processing
   • Explicit consent
   • Contractual necessity
   • Legitimate interest
   • Compliance with legal requirements
5. Sharing of Collected Information

   We may share information with:

   • Hospitals, doctors, diagnostic centres
   • Third-party service providers (IT, CRM, communication platforms)
   • Legal authorities, if required
   • Entities involved in fraud prevention and safety
6. Security of Collected Information

   We use reasonable technical and organisational measures such as:

   • Secure servers
   • Encryption
   • Role-based access control
   • Confidentiality obligations for staff and partners
7. Transfer of Personal Data

   Your data may be stored or transferred within or outside India, only when required for coordinating healthcare or related services. All transfers comply with applicable privacy standards.

8. Data Retention

   We retain your personal and medical data only as long as necessary for:

   • Service delivery
   • Legal or regulatory compliance
   • Or until you request deletion (where legally permissible)
9. Changes to This Policy

   We may update this Privacy Policy periodically. Updated versions will be available on our website.

10. Third-Party Websites

    Our website may contain links to external websites. We are not responsible for their privacy practices or content.

11. Access to Your Personal Data

    You may request access, correction, or deletion of your personal data by contacting us at info@indicure.com.

12. Your Rights

    You have the right to:

    • Access your personal data
    • Request correction or deletion
    • Withdraw consent
    • Object to certain processing activities
    • Lodge a complaint if you believe your data is misused
13. Contact Us

    IndiCure Health Tours Pvt. Ltd.

    Email: info@indicure.com

    Website: www.indicure.com